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Conversation Analysis

12. References

Boyd E., Heritage J. (2006). “Taking the history: Questioning during comprehensive history Taking.” In: Heritage J., Maynard D., Ed, Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge, UK: Cambridge University Press: 151-184.

Boyd E. A. (1998). “Bureaucratic authority in the "company of equals:" The interactional management of medical peer review.” American Sociological Review 63(2): 200-224.

Byrne P.S., Long B.E.L. (1976). Doctors talking to patients: A study of the verbal behaviours of doctors in the consultation. London: Her Majesty's Stationary Office.

Drew P. (1997). “'Open' class repair initiators in response to sequential sources of trouble in conversation.” Journal of Pragmatics 28: 69-101.

Drew P., Heritage J., Eds. (1992). Talk at work: Language use in institutional and work-place settings. Cambridge, UK: Cambridge University Press.

Haakana M. (2001). “Laughter as a patient's resource: Dealing with delicate aspects of medical interaction.” Text 21(1): 187-219.

Halkowski T. (2006). Realizing the illness: Patients' narratives of symptom discovery. In: Heritage J., Maynard D., Ed, Communication in medical care: Interactions between primary care physicians and patients. Cambridge, UK: Cambridge University Press, 86-114.

Heath, C. (1992). The delivery and reception of diagnosis and assessment in the general practice consultation. In Drew P., and Heritage J., Ed, Talk at Work. Cambridge, UK: Cambridge University Press, 235-267.

Heritage J. (1984). Garfinkel and ethnomethodology. Cambridge, UK: Polity Press.

Heritage J. (1998). Oh-prefaced responses to inquiry. Language in society 27(3): 291-334.

Heritage J. (2008). Conversation analysis as social theory. In: Turner B., Ed, The new Blackwell companion to social theory. Oxford, UK: Blackwell.

Heritage J., Boyd E.A., Kleinman L. (2001). “Subverting criteria: The role of precedent in decisions to finance surgery.” Sociology of Health and Illness 23(5): 701-728.

Heritage, J., Maynard, D.W. (2006). “Problems and prospects in the study of physician-patient interaction: 30 years of research.” Annual Review of Sociology 32: 351-374.

Heritage J., Robinson J.D., Elliott M., Beckett M., Wilkes M. (2007). “Reducing patients' unmet concerns: The difference one word can make.” Journal of General Internal Medicine 22: 1429-1433.

Heritage J., Sefi S. (1992). “Dilemmas of advice: Aspects of the delivery and reception of advice in interactions between health visitors and first time mothers.” In: Drew P., Heritage J.,Ed, Talk at work. Cambridge, UK: Cambridge University Press, 359-417.

Heritage J., Stivers T. (1999). “Online commentary in acute medical visits: A method of shaping patient expectations.” Social science and medicine 49: 1501-1517.

Jefferson G. (1979). “A technique for inviting laughter and its subsequent acceptance/declination.” In: Psathas G., Ed, Everyday language: Studies in ethnomethodology. New York: Irvington Publishers, 79-96.

Jefferson G. (1985). “An exercise in the transcription and analysis of laughter.” In: Teun A. Dijk (Ed), Handbook of discourse analysis Volume 3. New York: Academic Press, 25-34.

Kleinman L., Boyd E., Heritage J. (1997). “Adherence to prescribed explicit criteria during utilization review: An analysis of communications between attending and reviewing physicians.” Journal of the American Medical Association 278(6): 497-501.

Lerner G. (2003). “Selecting next speaker: The context sensitive operation of a context-free organization.” Language in Society 32: 177-201.

Mangione-Smith R., Elliott M.N., Stivers T., McDonald L.L., Heritage J. (2006). “Ruling out the need for antibiotics: Are we sending the right message? Archives of Pediatric and Adolescent Medicine 160: 945-952.

Mangione-Smith R, McGlynn E., Elliott M.N., Krogstad P., Brook R.H. (1999). “The relationship between perceived parental expectations and pediatrician antimicrobial prescribing behavior.” Pediatrics 103(4): 711-718.

Mangione-Smith R , Stivers T., Elliott M., McDonald L., Heritage J. (2003). “Online commentary during the physical examination: A communication tool for avoiding inappropriate prescribing?” Social Science and Medicine 56: 313-320.

Maynard D. (1992). “On clinicians co-implicating recipients' perspective in the delivery of diagnostic news.” In: Drew P., Heritage J., Ed, Talk at work: Social interaction in institutional settings. Cambridge, UK: Cambridge University Press, 331-358.

Maynard D. (1996). “On 'realization' in everyday life.” American Sociological Review 60(1): 109-132.

Maynard D. (2003). Bad news, good news: Conversational order in everyday talk and clinical settings. Chicago: University of Chicago Press.

Mishler E. (1984). The discourse of medicine: Dialectics of medical interviews. Norwood NJ: Ablex.

Peräkylä A. (1998). “Authority and accountability: The delivery of diagnosis in primary health care.” Social Psychology Quarterly 61(4): 301-320.

Robinson J.D. (2003). “An interactional structure of medical activities during acute visits and its implications for patients' participation.” Health Communication 15(1): 27-57.

Robinson J.D. (2006). “Soliciting patients' presenting concerns.” In: Heritage J., Maynard, D., Ed, Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge UK: Cambridge University Press, 22-47.

Robinson J.D., Heritage J. (2005). “The structure of patients’ presenting concerns: The completion relevance of current symptoms.” Social Science and Medicine 61: 481-493.

Robinson J. D., Stivers T. (2001). “Achieving activity transitions in primary-care encounters: From history taking to physical examination.” Human Communication Research 27(2): 253-298.

Sacks H. (1984). “On doing 'Being Ordinary'.” In: Atkinson J.M., Heritage J., Ed, Structures of social action. Cambridge UK: Cambridge University Press, 413-429.

Sacks H. (1992) [1964-72]. Lectures on conversation (2 Vols.). Oxford: Basil Blackwell.

Schegloff E. A. (1992). “Repair after next turn: The last structurally provided defence of intersubjectivity in conversation.” American Journal of Sociology 95(5): 1295-1345.

Schegloff E. A. (2006). “Interaction: The infrastructure for social institutions, the natural ecological niche for language and the arena in which culture is enacted. In: Enfield N.J., Levinson N.C., Ed, The roots of human sociality: Culture, cognition and interaction. New York: Berg, 70-96.

Schegloff E. A. (2007). Sequence organization in Interaction: A Primer in Conversation Analysis Volume 1. Cambridge, UK:, Cambridge University Press.

Stivers, T. (2002). “Presenting the problem in pediatric encounters: ‘Symptoms only’ versus ‘Candidate Diagnosis’ Presentations.” Health Communication 14(3): 299-338.

Stivers, T. (2005). “Parent resistance to physicians’ treatment recommendations: One resource for initiating a negotiation of the treatment decision. Health Communication 18(1): 41-74.

Stivers, T. (2007). Prescribing under pressure: Parent-physician conversations and antibiotics. New York: Oxford University Press.

Stivers T., Mangione-Smith R., Elliott M.N., McDonald L., Heritage J. (2003). “Why do physicians think parents expect antibiotics? What parents report vs what physicians perceive.” The Journal of Family Practice 52(2): 140-148.