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Evaluating the Quality of Health Care

13. Author Biographies

Paul D. Cleary, Ph.D. is the Anna M.R. Lauder Professor of Public Health and Dean of the Yale School of Public Health. Dr. Cleary received his Ph.D. in sociology from the University of Wisconsin. He has been a member of the Institute of Medicine since 1994 and a member of the Connecticut Academy for Science and Engineering since 2007. In 1996, he was selected as a distinguished fellow of the Association for Health Services Research, and in 2002, received the Distinguished Investigator Award from the Academy for Health Services Research and Health Policy. 

Dr. Cleary’s research includes a study of how organizational characteristics affect the costs and quality of care for persons with AIDS; a national evaluation of a continuous quality improvement initiative in clinics providing care to HIV infected individuals; and a study of the long-term impact of patient-centered hospital care. He is Principal Investigator of one of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) projects funded by the Agency for Healthcare Research and Quality (AHRQ) to develop surveys for consumers regarding their health plans and services. He also is Principal Investigator and Director of the Yale Center for Interdisciplinary Research on AIDS (CIRA). 

Margaret E. O’Kane has served as President of the National Committee for Quality Assurance (NCQA), an independent, nonprofit organization that improves health care quality through measurement, transparency and accountability, since 1990. 

Under O’Kane’s leadership, NCQA developed the first national system for measuring health plans’ quality performance, the first and most rigorous system for accrediting health plans, and the most widely adopted program for transforming medical practices into patient-centered medical homes.

O’Kane has served as co-chair of the National Priorities Partnership and is a board member of the Foundation for Informed Decision Making and the American Board of Medical Specialties. She was elected a member of the Institute of Medicine in 1999 and received the 2009 Picker Institute Individual Award for Excellence in the Advancement of Patient-Centered Care. In 2011, Modern Healthcare named O’Kane one of the Top 25 Women in Healthcare.