Social Survey Data Collection

6. Monitoring Interviewers in the Field

Interviewers need to routinely be monitored in the field, both for the progress they are making and for their performance.

Most surveys will have a set period for fieldwork and it is good practice to establish milestones for interviewer progress. Where these are not being met there will be a need for intervention. Slow progress may be for work-related reasons –- e.g. working in a difficult area, completing work on other surveys (it is common for interviewers to work on more than one survey at any one time.) -- or due to interviewers’ own personal circumstances (e.g. illness, unexpected events). In some circumstances it may be necessary to transfer work from one interviewer to another.  Depending on the extent of the management information (any information relating to the survey and personnel working on it) available, it may be possible to direct interviewers to work on specific cases as the survey period comes to an end. These may be hard-to-interview-at households – flats, households with access controls – which would otherwise be inclined to be under-represented in the collected data.

The American Association of Public Opinion Research. (2008) Standard Definitions: Final Dispositions of Cases Coded and Outcome Rates for Surveys. 5th Edition. Lenexa, Kansas: AAPOR.